If you have a Samsung smartphone and run into a problem, Smart Tutor for SAMSUNG Mobile is an official app from Samsung where you can get answers to all of your questions about your Samsung smartphone.
This app will automatically connect you to a support agent who will have immediate access to your smartphone and resolve any issues you might be having in a matter of seconds. Although the support agent can control your smartphone in order to troubleshoot, they will not be able to access your personal data or any private files stored on your smartphone.
When you want to exit, all you have to do is tap on 'hang up' to end the call and regain control of your smartphone. It's that easy!